FAQ
Frequently asked questions
Can't find your answer here? Email us at sveti.nikola89@gmail.com.
How long will my order take to arrive?
Orders are processed within 1-3 business days after payment is confirmed. After dispatch, estimated delivery is 7-25 business days depending on where you live:
- Europe: 7-15 business days
- United States and Canada: 7-14 business days
- Australia and New Zealand: 10-20 business days
- Rest of the world: 10-25 business days
These are estimates only and can vary due to customs processing, carrier delays or busy periods.
Is shipping really free?
Yes, shipping is free on all orders, worldwide.
Will I have to pay import duties or taxes?
Possibly. International orders may be subject to customs duties, taxes or import fees when they arrive in your country. These charges are the customer's responsibility and are not included in the order total or shipping cost.
How can I track my order?
Once your order is dispatched, we email you a confirmation with a tracking number. Please allow 2-5 business days for tracking information to update. If your order has not arrived within 30 days of dispatch, contact us and we will look into it with the carrier.
What is your returns policy?
You have 30 days after receiving your item to request a return. Items must be in the same condition you received them: unworn or unused, with tags and in the original packaging. Please email us first to start a return. Once approved, we will send the return address and instructions. Items sent back without approval cannot be accepted. See our Refund policy for full details and exceptions.
How and when do I get my refund?
Once we have received and inspected your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need extra time to post it.
What if my item is faulty, damaged or the wrong one?
Please check your order when it arrives and contact us straight away at sveti.nikola89@gmail.com. Tell us what is wrong and we will review it and work to make it right. Your rights under the Australian Consumer Law are not excluded.
Can I change or cancel my order?
Email us as soon as possible with your order number. Orders are processed within 1-3 business days, so the sooner you write, the better the chance we can help. If an order has already been dispatched, you can return it under our 30-day returns policy.
What payment methods do you accept?
Payments are taken securely through Shopify checkout. The payment options available to you are shown at checkout.
How do discount codes work?
You can use one discount code per order, and only if the code is valid. Enter it at checkout before you pay. Codes cannot be added to an order after it has been placed.
How do I use training gear safely?
Always read and follow the instructions that come with your product, and use it as intended. Children should only use training gear with adult supervision.
How do I contact you?
Email sveti.nikola89@gmail.com. We aim to reply within 2 business days.