Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sveti.nikola89@gmail.com. Once your return is approved, we'll send you the return address and instructions on how to send your package. Please do not send items back before your return has been approved.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sveti.nikola89@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty or not as described

If an item arrives faulty, damaged or not as described, contact us at sveti.nikola89@gmail.com with your order number and a photo. We will repair, replace or refund it, and we will cover the return shipping cost. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and the conditions above do not limit those rights or your statutory rights elsewhere.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return shipping
If you are returning an item because you changed your mind, you are responsible for the cost of return postage. If your item is faulty, damaged or not as described, see "Faulty or not as described" above. Either way, please email sveti.nikola89@gmail.com before sending anything back so we can confirm your return and give you the return address. Returns sent without this confirmation may not be accepted.

Sale and discounted items
Sale and discounted items can be returned on the same terms as full-price items. If your return is approved, your refund will be the amount you actually paid for the item.

European Union 14 day cooling off period
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days, for any reason and without a justification. The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receives the last item of your order. As above, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

To exercise your right of withdrawal, log in to your account at https://shopify.com/99654697327/account and submit a return or cancellation request.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days (EU withdrawal requests are processed within 14 days of receiving the returned goods). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we've approved your return, please contact us at sveti.nikola89@gmail.com.

  EU right of withdrawal exceptions
The right of withdrawal does not apply to:

  • Personalised or custom-made products

  • Sealed goods not suitable for return due to health or hygiene reasons, once opened

  • Digital content once delivery has begun with your consent